All services provided in our store and our company, COZZY MAĞAZACILIK A.Ş., registered at İçerenköy Mah. Prof Dr Necmettin Erbakan Cad. No 97, İç Kapı No 14, are owned and operated by us.

Our company may collect personal data for various purposes. Below is an explanation of how and why these personal data are collected, and how they are protected.

By filling out various forms and surveys on our website or through membership registration, our members provide some personal information (such as name, surname, company information, phone number, address, or email address) which is collected by our store for the nature of the transaction.

Our company may send campaign information, updates on new products, and promotional offers to its members and customers periodically. Members have the right to choose whether to receive such information when signing up, and they can modify this selection later in the "Account Information" section after logging in or through a link in the notification email.

The personal information transmitted electronically by our members to our store during the confirmation process will not be disclosed to third parties outside the purposes and scope outlined in the "User Agreement."

To identify system issues and quickly resolve any issues or disputes related to the provided service, our company records and uses members' IP addresses. IP addresses may also be used to identify users broadly and gather comprehensive demographic information.

Our company may use the requested information for direct marketing purposes beyond the scope outlined in the Membership Agreement, either on its own or in collaboration with partners. Personal information may also be used to contact the user if necessary. Information requested by our company, provided by the user, or related to transactions conducted on our store may be used in various statistical evaluations, database formation, and market research without revealing the identity of our members, in line with the "Membership Agreement."

Our company commits to keeping confidential information strictly private and confidential, treating it as an obligation to maintain confidentiality, and taking all necessary precautions to prevent unauthorized access, use, or disclosure of any or part of the confidential information.

Credit Card Security

Our company prioritizes the security of credit cardholders who shop on our websites. Credit card information is not stored in our system under any circumstances.

When entering the transaction process, there are two things to look for to understand that you are on a secure site. One is a key or lock symbol at the bottom of your browser. This indicates a secure internet page, and all information is encrypted and protected. This information is only used based on the instructions you provide during the sales process. Information related to the credit card used in shopping is encrypted with the 128-bit SSL (Secure Sockets Layer) protocol and transmitted to the relevant bank for verification. Since no card information is displayed or stored by us, it is protected from third parties under any circumstances.

The reliability of payment, billing, and delivery address information for online orders placed with a credit card is checked by our company against Credit Card Fraud. Therefore, the financial and address/telephone information must be confirmed for customers placing their first order to bring the order to the supply and delivery stage. For this purpose, if necessary, the customer or the relevant bank is contacted.

Only you can access and change all the information you provide while becoming a member. If you protect your login information securely, others cannot access or change your information. For this purpose, all transactions are carried out within the 128-bit SSL security area during membership registration. This system is an international encryption standard that is impossible to break.

Websites with customer service lines or contact numbers and clear address and telephone information are preferred more often today. In this way, you can get detailed information about all your queries and gain more reliable knowledge about the credibility of the online shopping service provider.

Note: We recommend that online shopping websites list the complete address and telephone number of the company. Before shopping, note all phone/address information of the store you are purchasing from. If you are uncertain, call and confirm before purchasing. Our online shopping sites provide all necessary information about our company and company location.

Mail Order Credit Card Information Security

The identity and credit card information you send to us via the mail-order method will be stored by our company following the principle of confidentiality. This information will be retained for 60 days to respond to any disputes that may arise with the bank regarding credit card withdrawals and then destroyed. Since you can naturally dispute any unauthorized withdrawals from your card outside of the approved mail-order form for the ordered products, it poses no risk.

Third-Party Websites and Applications

Our website may contain links to other sites. Our company is not responsible for the privacy practices or content of these linked sites. Advertisements on our site are distributed to users through our advertising partners. This Privacy Policy only applies to our website and does not cover third-party websites.

Exceptional Cases

Our company may disclose user information to third parties in the following limited cases beyond the provisions of this "Privacy Policy." These cases are limited to:

1. Compliance with legal obligations imposed by law, decree, regulation, etc., issued by authorized legal authorities;

2. To fulfill and implement the requirements of the "Membership Agreement" and other agreements concluded with our website users;

3. In response to a lawful request for information about users by administrative and judicial authorities conducting an investigation or inquiry;

4. In cases where providing information is necessary to protect the rights or security of users.

Email Security

Please do not include your credit card number or passwords in emails you send to our Customer Service regarding any order. Information in emails may be visible to third parties. Our company cannot guarantee the security of the information in your emails under any circumstances.

Browser Cookies

Our company may obtain information about users visiting our site and their usage of the website by using a technical communication file (Cookie). These technical communication files are small text files sent by a website to the user's browser to be stored in the main memory. The technical communication file makes using the Internet easier by storing user settings and preferences.

The technical communication file helps obtain statistical information on how many people visited the site, for what purpose, how often they visited, and how long they stayed, and it dynamically generates ads and content tailored to the user. The technical communication file is not designed to retrieve data or any other personal information from memory or emails. Most browsers are initially set to accept cookies, but users can change their settings to reject cookies or be notified when a cookie is sent.

Our company reserves the right to modify the provisions of this "Privacy Policy" at any time by publishing them on the site or by emailing or posting them on the website. Changes to the Privacy Policy will be effective on the publication date.

For any questions or suggestions regarding our Privacy Policy, please email info@cozyylife.com. You can also reach us using the contact details below.